Returns
- You can return any product within 7 days of delivery — whether it is damaged, defective, not as described, or you simply changed your mind.
- The item must be unused, in its original condition and packaging, with all tags and any free gifts included.
- For hygiene reasons, earrings must be returned unused with the original backs/stoppers.
Exchanges
- You can exchange a product for another design or size within 7 days of delivery, subject to stock. If the new item costs more, you pay the difference; if it costs less, we refund the difference.
How to return
1. Email support@upasanajewels.com or WhatsApp +91 86301 84199 with your order ID and, for damaged or wrong items, a photo.
2. We arrange a free pickup from your address where our courier partner serves your pincode. If pickup isn't available, you can ship it to us and we reimburse the courier charges.
3. Returns cost you nothing — there is no return fee.
Refunds
- Once we receive and check the item (usually within 2 working days), we approve the refund and email you.
- Prepaid orders: refunded to the original payment method within 5–7 working days after approval.
- Cash on delivery orders: refunded to your UPI / bank account, or instantly to your Upasana wallet if you prefer.
- Any shipping or COD fee is refunded for damaged, defective or wrong items.
Damaged or wrong item
Please record an unboxing video if possible and contact us within 48 hours of delivery — we will send a replacement or a full refund.
Contact
support@upasanajewels.com · +91 86301 84199